Privacy Policy

This Privacy Policy outlines how dollycasino collects, processes, and protects the personal data of its users, including players and visitors to the website dolly-casino.games. It is designed to inform you of your privacy rights and our practices in accordance with Canadian laws and applicable industry standards. This policy applies to all users interacting with dollycasino's online casino services and related platforms. The effective date of this Privacy Policy is June 27, 2025.

Who We Are

dollycasino is operated by a legal entity duly registered as a N.V. with company registration number 151791. The registered legal and operational address is:

Scharlooweg 39, Willemstad, Curacao

The gaming activities are conducted under the valid Curacao eGaming license number 8048/JAZ, issued by Antillephone N.V. and authorized by the Curacao Gaming Control Board, valid through March 2025.

For all data protection matters, inquiries, or concerns, please contact our Data Protection Officer (DPO) or data protection department via the contact details provided on our official website https://dolly-casino.games.

What Personal Data We Collect

dollycasino collects various categories of personal data necessary to deliver its services securely, lawfully, and efficiently. These categories include:

Personal Data: Full name, email address, telephone number, date of birth, mailing address, and identity verification documentation provided during registration or account verification.
Technical Data: IP address, device identifiers, browser type and version, operating system, referring URLs, and server logs automatically collected during user sessions.
Payment Data: Payment methods, transaction history, bank details, billing information, and any other data required to process deposits and withdrawals securely.
Behavioral Data: Betting history, game preferences, session duration, clicks, interactions with site elements, and other analytics related to user behavior within our platform.
Cookies and Similar Technologies: Cookies, web beacons, pixel tags, and similar technologies used to collect data as set forth in our Cookies & Tracking Technologies section.

Legal Basis for Processing

dollycasino processes your personal data on the following legal grounds compliant with Canadian privacy laws and industry regulations:

User Consent: Where required, your explicit consent for specific processing activities such as marketing communications or certain profiling.
Contract Fulfillment: Processing necessary to establish and maintain your user account, provide casino services, perform payouts, and handle customer service requests.
Legitimate Interests: To prevent fraud, conduct security monitoring, perform internal analytics, and improve service quality, provided such processing does not override your fundamental rights.
Compliance with Legal Obligations: Processing mandated by law, including Know Your Customer (KYC), Anti-Money Laundering (AML) procedures, and regulatory reporting obligations under gaming and financial legislation.

Purpose of Processing

The personal data collected are used exclusively for the following purposes:

Provision and management of online casino services and user accounts on dolly-casino.games.
Improvement and personalization of user experience and platform functionality.
Execution of payments, verification of identity, and prevention of fraudulent or unauthorized activities.
Communication with users, including service updates, transactional messages, and customer support.
Conducting marketing mailings and promotional campaigns, subject to your consent where applicable.
Statistical and analytical purposes to enhance service quality and compliance monitoring.

Disclosure & Sharing

dollycasino may disclose your personal data in the following circumstances and to the following categories of recipients, solely to the extent necessary for the purposes outlined:

Payment Partners: Banks and payment service providers involved in processing deposits and withdrawals.
Service Providers: Trusted third-party vendors providing technical support, hosting, data analysis, and customer service.
Regulatory Authorities and Law Enforcement: When required by applicable law, gaming regulatory bodies, or to enforce our terms and prevent illegal activities.
Affiliates and Business Partners: For fraud prevention, analytics, and marketing purposes, subject to your prior consent where required.
Advertising Networks and Third Parties: Only with your explicit consent, for targeted advertising and behavioral marketing.

All third parties receiving personal data are bound by strict confidentiality agreements and are required to process data in compliance with applicable laws and this Privacy Policy.

International Transfers

Your personal data may be transferred, processed, and stored in countries outside Canada, including Curacao and other jurisdictions where dollycasino or its service providers operate. Such countries may have different data protection laws. In these cases, dollycasino ensures appropriate safeguards are implemented, including:

Use of Standard Contractual Clauses or other legally recognized mechanisms ensuring an adequate level of data protection.
Compliance with applicable international privacy standards to protect your personal data against unauthorized access, loss, or misuse.

Data Retention

dollycasino retains personal data only for as long as necessary to fulfill the purposes for which the data were collected or to comply with legal, regulatory, or contractual obligations. Retention periods are generally as follows:

Account-Related Personal Data: Retained for no more than five (5) years after closure or deactivation of your account unless otherwise required by law.
Payment and Transaction Data: Retained in accordance with applicable financial regulations and auditing requirements, typically for a minimum of five (5) years.
Cookies and Tracking Data: Stored according to the lifespan of the respective cookies or until you withdraw consent or disable tracking.

You may request deletion of your personal data subject to legal and operational constraints by contacting dollycasino's data protection department.

Your Rights

Under Canadian privacy laws, you have the following rights regarding your personal data processed by dollycasino:

Right of Access: You can request confirmation whether your personal data is being processed and obtain a copy thereof.
Right to Correction: You have the right to request correction or update of inaccurate or incomplete data.
Right to Deletion: Subject to legal requirements, you may request deletion of your personal data.
Right to Restrict Processing: You may request restriction of processing under certain circumstances (e.g., contesting accuracy).
Right to Object: You can object to processing of your data based on legitimate interests or direct marketing.
Right to Data Portability: You have the right to receive your personal data in a structured, commonly used, and machine-readable format, and to transmit it to another controller where applicable.
Right to Withdraw Consent: Where processing is based on consent, you may withdraw it at any time without affecting the lawfulness of prior processing.

To exercise any of these rights, please contact dollycasino's data protection department through the contact information available on our website.

Cookies & Tracking Technologies

dollycasino uses cookies and similar tracking technologies to enhance user experience, analyze usage, and provide relevant advertising. The types and purposes of cookies employed include:

Session Cookies: Temporary cookies that expire once you close your browser; used to maintain session integrity and user navigation.
Persistent Cookies: Remain on your device after browser closure; enable remembering user preferences, login details, and settings.
Third-Party Cookies: Set by external services integrated into our platform for analytics, advertising, and social media functions.

You may control or disable cookies through your browser settings or via internal cookie management options provided on dolly-casino.games. Please note that disabling cookies may affect the functionality of the website and your user experience.

Data Security

dollycasino employs comprehensive technical and organizational measures to safeguard your personal data against unauthorized access, disclosure, alteration, or destruction. These measures include, but are not limited to:

SSL/TLS Encryption: Secure data transmission channels protecting data exchanged between your devices and our servers.
Data Encryption: Encryption of sensitive data stored on our systems to prevent unauthorized access.
Access Controls: Restricting data access strictly to authorized personnel based on business necessity.
Regular Security Audits: Periodic reviews and penetration testing to identify and remediate vulnerabilities.
Staff Training: Regular employee training on data protection principles and secure handling of personal data.

We continuously update our security measures to comply with industry best practices and legal requirements.

Complaints & Contacts

For any questions, concerns, or complaints regarding the processing of your personal data, you may contact our Data Protection Officer (DPO) using the contact information available on the official dollycasino website. We are committed to addressing your inquiries promptly and thoroughly.

If you believe that dollycasino has violated your privacy rights under applicable laws, you may also lodge a complaint with the relevant Canadian data protection authority.

Updates

dollycasino reserves the right to update or modify this Privacy Policy at any time to ensure ongoing compliance with legal requirements and industry standards. Any changes will be communicated by posting the revised policy on https://dolly-casino.games and indicating the date of the latest revision. Users are encouraged to review this policy periodically to remain informed of how their personal data is protected.

Last updated: June 27, 2025.