Terms & Conditions

These Terms govern your relationship with the operator of the online casino dollycasino accessible via dolly-casino.games. By accessing or using this website and the services provided herein, you agree to be bound by these Terms. The effective date of this Terms document is June 1, 2025.

Please read these Terms carefully before using the dollycasino platform. If you do not agree with any part of these Terms, you must not use the services.

Definitions

For the purposes of these Terms, the following definitions shall apply:

Operator: The entity responsible for the management and operation of the dollycasino platform, holding the relevant licenses and authorizations, registered as an N.V. entity and licensed under the Curacao eGaming license number 8048/JAZ, valid through March 2025.
User: Any person who accesses or uses the dollycasino website or services, whether registered or not.
Player: A registered User who has created an account and participates by placing wagers on casino games offered by dollycasino.
Bet: A monetary stake placed by a Player on a game event or casino game outcome available on the dollycasino platform.
Bonus: Any promotional offer, including free spins, deposit matches, or other incentives granted by dollycasino, subject to specified terms and conditions.
Wager: The act of placing a Bet or the amount required to be staked in connection with a Bonus before withdrawals or further play can occur.

Account Registration

To access and use all services on dolly-casino.games, you must register an account adhering to the following conditions:

Age Requirement: You must be at least 18 years old to create an account and participate in gambling activities. dollycasino strictly prohibits underage gambling.
Registration Process: Accounts must be created by providing accurate and truthful information, including a valid email address. Upon registration, Users are required to verify their email address via a confirmation link.
Verification (KYC): For compliance with regulatory obligations and responsible gaming policies, Users must submit Know Your Customer (KYC) documentation, including valid identification and proof of address, prior to accessing certain features such as withdrawals.
User Obligations: Users must ensure that all data provided during registration and account maintenance is accurate and up to date. Passwords and login credentials must be kept confidential. Users are responsible for all activities conducted through their account.

Betting & Gameplay Rules

By placing Bets on dolly-casino.games, Players agree to abide by the following rules:

Bet Limits: Minimum and maximum bet amounts are set per game and may vary. These limits are clearly displayed within each game interface.
Bet Types: Players may place single or multiple Bets where permitted by the game's rules. All Bets are final once accepted.
Cancellation and Modification: Once a Bet is confirmed and accepted by the system, it cannot be cancelled or modified unless otherwise explicitly allowed by specific game rules.
Live Casino & Chat Conduct: Players participating in live casino games or chat functions must behave respectfully. The use of insulting, fraudulent, or abusive language or behaviour is strictly prohibited. Violations may lead to suspension or termination of the account without prior notice.
Fair Play: All bets must be placed in good faith, without any form of fraud or manipulation.

Bonus Terms

dollycasino provides various Bonuses subject to strict terms and conditions outlined below:

Activation: Bonuses require activation either automatically upon qualifying deposits or through the input of promotional codes. Eligibility conditions will be specified with each bonus offer.
Wagering Requirements: Bonuses and any winnings derived from them must be wagered a predetermined number of times (wager) within the timeframe specified (usually 30 days) before withdrawals are permitted.
Prohibited Games and Actions: Certain games may be excluded from contributing to wagering requirements or may be completely prohibited for bonus use. These exclusions will be detailed in each bonus's terms.
Combining Promotions: Bonuses and promotional offers generally cannot be combined unless expressly permitted by the Operator.

Payments & Withdrawals

dollycasino supports a variety of deposit and withdrawal methods to facilitate secure financial transactions:

Payment Methods: Accepted methods include major credit/debit cards, e-wallet services, and cryptocurrencies, as displayed on the cashier section of the website.
Limits: Minimum and maximum deposit and withdrawal limits apply per transaction and may vary by method.
Fees: Deposits are generally fee-free. Withdrawal fees may apply depending on the chosen method; applicable fees will be disclosed prior to confirmation.
Processing Times: Deposits are typically instant. Withdrawals are processed within 1-5 business days following successful verification and approval.
Refunds: Refunds of bets and bonuses may be provided at the Operator's sole discretion and are subject to validation and anti-fraud checks.

Limitation of Liability

dollycasino undertakes all reasonable steps to ensure fairness and integrity, including accurate representation of results and proper system function. However, the Operator expressly excludes liability in the following circumstances:

Technical failures, including software errors, hardware malfunctions, or interruptions in network connectivity that may affect game play or transactions.
Delays or inaccuracies caused by third-party service providers or external systems.
Any indirect, incidental, special, or consequential damages arising from the use or inability to use the platform.

Any compensation awarded shall not exceed the amount of the Player's original bet or stake related to the disputed event.

Intellectual Property Rights

All content, including software, graphics, design, text, logos, and trademarks featured on dolly-casino.games are the exclusive property of the Operator or its licensors. No part of the website, games, or software may be copied, reproduced, transmitted, distributed, or modified without the express prior written consent of dollycasino.

Unauthorized use of any intellectual property may result in legal action and termination of your account.

Privacy & Data Protection

dollycasino processes all personal data in strict accordance with its Privacy Policy, which is incorporated herein by reference. By using the services, you acknowledge and consent to the collection, use, and storage of your data as described in the Privacy Policy.

All personal information is handled with the highest security standards to ensure confidentiality and compliance with applicable data protection laws applicable to Canadian residents.

Changes to Terms

dollycasino reserves the right to modify or update these Terms at any time to reflect changes in legal requirements or business practices. Notice of material changes will be communicated to Users via one or more of the following methods:

Email notification to registered Users
Prominent banners displayed on the dolly-casino.games website

Continued use of the Services after such notification constitutes acceptance of the updated Terms. Users not agreeing to changes are advised to immediately discontinue use of the platform and close their accounts.

Termination & Suspension

dollycasino may suspend or terminate User accounts for reasons including but not limited to violation of these Terms, fraudulent activity, or failure to comply with verification requests.

Upon termination, any remaining funds in the User's account will be refunded, subject to verification and applicable deductions per these Terms.
Users will be notified of suspension or termination via their registered contact details.

The decision to terminate or suspend an account is at the sole discretion of the Operator and is final.

Governing Law & Jurisdiction

These Terms and any dispute or claim arising out of or in connection with them shall be governed by and construed in accordance with the laws of the Province of Ontario, Canada.

Any disputes relating to these Terms or the use of the dollycasino services shall be resolved primarily through binding arbitration administered in accordance with Canadian arbitration rules, before recourse to courts. Users agree to submit to the exclusive jurisdiction of Canadian courts if arbitration is not applicable.

Contact Information

For customer support and legal inquiries related to dollycasino, please use the following contact details:

Official Website: https://dolly-casino.games
Legal Address & Headquarters: Scharlooweg 39, Willemstad, Curacao
Customer Support Email: [email protected] (please use the contact form on the website for direct inquiries)

Please note that no phone numbers or mailing addresses are provided at this time. Users are encouraged to contact via official website channels for assistance.